Carpet Cleaners W10 Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners W10 provides professional cleaning services. By booking or using our services, you accept and agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm or company placing a booking or using our services.

Company means Carpet Cleaners W10, the provider of the services.

Premises means the property, building or area where the services are to be carried out.

Services means any carpet, upholstery, rug, hard floor or related cleaning services provided by the Company to the Client.

Booking means a confirmed appointment for services made by the Client and accepted by the Company.

Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning and related stain treatment within its service area. The exact scope of work for each booking will be agreed at the time of booking or during the initial inspection at the premises.

The Company reserves the right to decline any booking where, in its reasonable opinion, the premises are unsafe, access is not suitable, or the requested work is beyond the capability of the available equipment or would breach applicable health, safety or environmental regulations.

3. Booking Process

3.1 A booking can be requested by the Client via the Companys accepted communication channels. A booking is only considered confirmed once the Company has accepted the request and provided confirmation of the appointment date, time and indicative price.

3.2 The Client is responsible for providing accurate information about the premises, the areas or items to be cleaned, the type of flooring or fabrics involved and any known issues such as severe staining, pet contamination, water damage or structural defects. Failure to provide accurate information may affect the price and the results of the service.

3.3 The Company may request photographs or additional details of the items or areas to be cleaned in order to estimate the work required. Any estimate given prior to inspection of the premises is an approximation based on the information provided by the Client and may be adjusted after onsite assessment.

3.4 The Company will use reasonable efforts to arrive at the scheduled time but cannot guarantee exact arrival times due to factors beyond its control, such as traffic or delays at previous appointments. If the operative is running significantly late, the Company will use reasonable endeavours to inform the Client and offer an alternative time or date if necessary.

4. Access to the Premises

4.1 The Client must ensure that the Companys operatives have safe, unobstructed access to the premises and to all areas agreed for cleaning. This includes adequate parking or loading access where reasonably possible.

4.2 The Client is responsible for ensuring that an authorised adult is present at the premises at the start and completion of the appointment unless otherwise agreed in advance.

4.3 If the Company is unable to gain access to the premises at the agreed time, or if access is delayed by the Client for more than a reasonable period, the Company may treat the appointment as a late cancellation and apply the applicable cancellation charges.

5. Client Obligations Prior to Cleaning

5.1 The Client is responsible for moving small and fragile items, valuables, personal belongings and any items that may obstruct access to the areas to be cleaned. The Companys operatives are not required to move heavy furniture, electrical appliances or items that may risk damage or injury.

5.2 The Client must inform the Company of any pre-existing damage, loose fittings, unstable furniture, wear and tear, shrinkage or colour instability that may affect the outcome of the cleaning. The Company accepts no liability for damage where the Client has failed to provide such information.

5.3 The Client must ensure that electricity and running water are available at the premises for the duration of the service. If necessary utilities are not available, the Company may cancel or reschedule the appointment and apply a call-out or cancellation charge.

6. Pricing and Payment Terms

6.1 The price for the services will be communicated to the Client at the time of booking or following onsite assessment. Prices may be based on room sizes, item count, level of soiling, access, and any special requirements.

6.2 All prices are quoted in pounds sterling. The Company reserves the right to amend prices at any time, but any changes will not affect confirmed bookings already accepted by the Client, except where the scope of work has changed by mutual agreement.

6.3 Unless otherwise agreed in writing, payment is due immediately upon completion of the service. The Company may accept payment by cash, card or bank transfer, subject to the methods currently available. The Client is responsible for ensuring that payment is made in full at the agreed time.

6.4 For certain bookings, including larger commercial work or repeated contracts, the Company may require a deposit or prepayment. Any required deposit will be communicated at the time of booking and is non-refundable except where the Company cancels the booking without offering a reasonable alternative.

6.5 If payment is not received when due, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate and to recover any costs incurred in pursuing late payment, including collection agency and legal costs.

7. Cancellations, Rescheduling and No-Show

7.1 The Client may cancel or request to reschedule a booking by providing reasonable notice. The specific notice period and any applicable charges will be explained at the time of booking. As a general guideline, cancellations or rescheduling made with at least 24 hours notice are less likely to incur a fee.

7.2 The Company reserves the right to charge a cancellation fee where the Client cancels or reschedules an appointment with insufficient notice, normally being less than 24 hours before the scheduled start time, or where the operative is unable to gain access to the premises at the agreed time.

7.3 If the Client is not present at the premises at the agreed time and has not provided alternative access arrangements, the Company may treat the booking as cancelled by the Client and apply a cancellation or call-out fee.

7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including staff illness, equipment failure, severe weather or access issues. In such cases, the Company will offer the Client the next available appointment or, if that is not acceptable, a refund of any prepayment made for the affected booking.

8. Standards of Service and Results

8.1 The Company will provide the services with reasonable skill and care, using appropriate equipment, cleaning solutions and methods suitable for the described surfaces and fabrics.

8.2 While the Company will make every reasonable effort to remove stains, odours and marks, it does not guarantee complete removal in all cases. Some stains and damage may be permanent due to age, prior treatments, material type or depth of contamination.

8.3 Any estimated drying times provided by the Company are approximate and may vary depending on ventilation, temperature, humidity, pile thickness and other conditions at the premises. The Client is responsible for ensuring adequate ventilation and for taking care when walking on damp carpets and floors.

8.4 If the Client is dissatisfied with any aspect of the service, they must inform the Company as soon as reasonably possible and, in any event, within 48 hours of completion of the work. The Company will investigate and, where appropriate, may offer to re-attend and rectify the issue. This rectification will normally be limited to re-cleaning the relevant area and will not include compensation unless required by law.

9. Liability and Limitations

9.1 Nothing in these Terms excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

9.2 Subject to the above, the Companys total liability for any loss or damage arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to the total price paid by the Client for the specific booking giving rise to the claim.

9.3 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of revenue, loss of business, loss of data, or loss of opportunity, arising out of or in connection with the services.

9.4 The Company is not responsible for wear, discolouration, shrinkage, loose seams, fraying or other issues that become apparent during or after cleaning but are due to pre-existing conditions, age, prior damage, manufacturing defects or inadequate installation.

9.5 The Client must remove or secure valuables and fragile items before the service. The Company will take reasonable care when performing the work but is not responsible for accidental damage to items that should reasonably have been removed from the work area by the Client.

10. Health, Safety and Waste Regulations

10.1 The Company will carry out services in accordance with applicable health and safety legislation and will ensure that its operatives use cleaning products and equipment safely and responsibly.

10.2 Certain cleaning activities may generate waste water, residues or removed materials. The Company will dispose of such waste in compliance with relevant environmental and waste management regulations. Where appropriate, waste water may be discharged into suitable drainage points at the premises, with the Clients consent.

10.3 The Client agrees not to request the Company to dispose of hazardous waste, controlled waste or items that fall outside normal domestic or commercial cleaning operations. If such waste is encountered, the Company may refuse to handle it and may terminate or modify the service for safety reasons.

10.4 The Client must inform the Company of any known health risks at the premises, such as contamination, infestation or hazardous materials. The Company may refuse or suspend work if it considers that conditions present an unacceptable risk to health or safety.

11. Damage, Breakages and Insurance

11.1 The Company will maintain appropriate insurance cover for its activities, including public liability insurance, in accordance with industry practice.

11.2 Any alleged damage or breakage caused by the Companys operatives must be reported to the Company as soon as reasonably practicable and no later than 48 hours after completion of the service. The Client must provide reasonable evidence and access for inspection.

11.3 Where the Company is found to be responsible for damage, it may, at its discretion, arrange repair, provide a replacement item of similar quality or make a fair and reasonable financial contribution towards repair or replacement, subject always to the limitations set out in these Terms and to the terms of its insurance cover.

12. Personal Data and Confidentiality

12.1 The Company may collect and process personal data about the Client in order to manage bookings, deliver services, handle payments and respond to enquiries or complaints. The Company will handle such personal data in accordance with applicable data protection laws.

12.2 The Company will treat information about the Clients premises and contents as confidential and will not disclose it to third parties except as required to perform the services, comply with the law or enforce these Terms.

13. Amendments to Terms

13.1 The Company may update or amend these Terms from time to time. Any changes will take effect when published on the Companys website or otherwise communicated to the Client.

13.2 The version of the Terms in force at the time of the Clients booking will apply to that booking, unless a change is required by law or the Client agrees in writing to the updated Terms.

14. Governing Law and Jurisdiction

14.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the provision of the services.

15. General Provisions

15.1 If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall, to the extent required, be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy.

15.3 The Client may not assign or transfer any of their rights or obligations under these Terms without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity that provides similar services.

15.4 These Terms, together with any written confirmation or agreement relating to a specific booking, constitute the entire agreement between the Client and the Company in relation to the provision of the services and supersede any previous understandings or arrangements.

By proceeding with a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.